Solving Problems
For GAMEE's cash apps
Last updated
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For GAMEE's cash apps
Last updated
Was this helpful?
You can contact us by email, but first read the FAQs to see if your question or problem is mentioned here. If your question is answered in the FAQs, we may not respond.
If you are certain that your question is not answered in the pages linked above or in this FAQ below, then to find out how to get in touch with GAMEE customer support.
You may also find it very helpful (and quicker!) to ask your question to fellow players. Visit this page to chat with and ask for help from the friendly community of GAMEE cash app players:
Our draw is completely random; not everybody can win, although the more tickets you have, the bigger the chance that you have the winning ticket! But this does not mean that the player with the most tickets will definitely win the contest.
To keep track of the leaderboard's progress, you can find a countdown timer located in the top left corner. This timer indicates the time remaining until the current leaderboard period ends.
Once the Daily Leaderboard ends, a cooldown period of 30 minutes is implemented before players can claim their rewards. During this interval, Tickets you earn are not actively counted. This condition is in place to ensure that players have the opportunity to claim their previous rewards before participating in the next Daily Leaderboard. The waiting time may vary if a player chooses to claim their rewards at a later point.
You can delete your account in the app:
Click on the profile icon in the top right corner
Scroll down and click on Settings.
Scroll down again and click on Delete account.
Note that this is permanent; we cannot restore the account later.
You need the minimum withdrawal amount in your balance to withdraw your money. You can see this number in the Withdrawal section of the app.
The most likely reason is that you have created fake accounts and the system has automatically banned you. If you think this is an error, contact us with your username. If it is not an error and you have created fake accounts or cheated, then you are now permanently banned and cannot withdraw the money, as it is in breach of our fair use policy.
It can take up to ten working days for the money to arrive. With weekends, this can mean up to two weeks.
Other checks you can do if you haven't received your money yet:
Check that you used correct information when filling in your withdrawal request
Please check if you have used your PayPal account in the past. If not, you may need to activate your account to accept payments.
Ensure that your PayPal account is set up to accept commercial payments. Sometimes, payments are not processed if the account is not configured properly.
Verify if there are any specific regulations or restrictions in place that could prevent the completion of the payment. This may occur in certain countries or with specific types of transactions.
We understand that in a small minority of countries, our current withdrawal method, PayPal, may not be available. However, for the moment, it is the only way you can claim your money.
Keep in mind that if you play and remain an active player, your money will not expire in your in-app account. If we eventually add a new payment method that is available in your country, you will then be able to withdraw.
As a free gaming app, our primary goal is to provide players with an enjoyable gaming experience while offering the unique opportunity to also earn real cash rewards. We share a portion of our ad revenue with players as a thank you for choosing our gaming app.
If you have cheated by creating fake accounts, the system has probably automatically banned you. It is not permitted to have multiple accounts or create fake accounts for a friend referral.
Lives are used to play games. When you fail a mission, you lose 1 life. You gain one life back every 15 minutes until you reach the maximum number of lives.
No. You can only play this app on a mobile device running either Android or iOS.
Yes. You can use Facebook, an email address, or Google to log in.
In order to increase the accessibility of our app and to make it easier for new players to learn about all that the app has to offer, we chose to test gradually introducing features on iOS. Therefore, these features will unlock once you achieve a certain level of progress:
Fortune Wheel
Raffles
Lotto
Lucky Ticket multiplier
Double claim ads
Game missions
Below is a list of bug reports or technical issues we have received in the past. Note that most of them are now fixed – we will keep these here in case they happen again. We will add any new bug reports here too.
If your bug is not listed here, then please contact us and include a video where possible of the problem you are facing.
I am stuck on Day 1 of the Fortune Wheel. This error effects a small minority of players and is being fixed by our team.
I get a timeout error when loading a game. Try restarting your phone. If that does not work, try reinstalling the app.
The reward I won is different to the reward the wheel said I would get. Our team is actively working on resolving this issue, which is a bug that shows the wrong reward on screen and not the one you actually won.
The app doesn't work on my Android phone. You may be using an outdated version of Android – our app supports Android 7.1 and up.
The Daily Leaderboard operates on a 24-hour cycle. During this period, you compete against other players to accumulate , which determines your overall score and ranking in the leaderboard.
If you are certain that you have not created fake accounts or otherwise cheated, there may be an issue with your PayPal account or the details you provided when withdrawing (such as your name). In that case, please read the FAQ to check the requirements.
Check the status of the withdrawal in the app. If it is pending, then wait – it will soon arrive! If it is cancelled, it is likely that you made an error when giving your details. Please carefully read the guide on and try again.
However, we want to make it clear that our app is not intended to replace any form of regular income. We strive to create a fair environment where earning chances are equal for all players. These chances are determined by active game participation, contest outcomes, and using our .
If you think this is a mistake, with your username.
If you have no lives remaining, you can watch an ad to get one life – this is possible several times per day. You can also buy more lives in the .
It is likely that you have accidentally skipped a day and did not spin the Fortune Wheel. In order to unlock the , you must spin the Fortune Wheel 7 days in a row. If a day is missed, your Daily Streak will start again on Day 1.
I am having technical difficulties that are not mentioned here. Your problem could be a device-specific issue. Try restarting your phone or reinstalling the app. If you continue to have problems, then and tell us your username, device type and OS version. Ideally, please also include a screen recording of the issue.