KYC Process

Why do I have to undergo the KYC process?

If you withdraw over 2000 GMEE or more from Arc8 Pay Wallet, you have to undergo the KYC process to prove that you are who you say you are, and that somebody else is not using your identity. It's a quick and simple process!

How long does it take?

The verification is typically done within 3 hours of your submission. It is usually done automatically, assuming the photo and the ID document you provide are a good match.

If there is any suspicion or mismatch between the photo and the document, this has to be checked manually, which may result in a delay.

If there is a huge difference between the photo and the document, the process is rejected and the user has to submit it once again.

Click here to find out the main reasons why your verification request may be rejected.

Can I provide my passport / driving licence / ID card / residency card?

The document you can use depends on which country you live in.

Click here to see which documents are allowed in your country.