> For the complete documentation index, see [llms.txt](https://wiki.gamee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.gamee.com/gameplay/gamee-arc8-faqs/solving-problems.md). # Solving problems ### Arc8 does not work on my phone We support versions of Android 7.1 or later and iPhone 14.2 or later to ensure the best possible experience. If possible, update your operating system. We continue to push updates and fixes – make sure you have the latest Arc8 app version, as well. ### I lost connection to the game – what happens to my Streak? If you are able to reconnect to the Internet, you can click **try again** and submit your score. However, if you cannot reconnect then you will have to exit the game. Your score will not be submitted and your [Streak](/gameplay/gamee-arc8-faqs/battles-and-streaks.md) will end. This is done in order to prevent cheating and promote fair play – people cannot turn off their Internet to start again when their score isn't perfect. ### I cannot withdraw my GMEE token Use the withdraw button in the wallet section of Arc8 application. You can move your tokens from Arc8 Pay to your Arc8 Wallet or your own wallet. You need a minimum of **50 GMEE** and your wallet has to support the **Polygon Network.** The fee is 5 GMEE.\ \ More information on wallets and withdrawals can be found [here](/gameplay/gamee-arc8-faqs/wallets.md). ### After withdrawing tokens from Arc8, I cannot see it in my wallet When withdrawing GMEE from Arc8 Wallet, make sure you are sending it to a wallet that supports the Polygon network or switch the wallet to the Polygon network. Make sure you add custom token GAMEE on Polygon with the right contract address. This is GMEE contract address on Polygon: F Find a full walkthrough [here](/gameplay/gamee-arc8-faqs/wallets.md). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://wiki.gamee.com/gameplay/gamee-arc8-faqs/solving-problems.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.