Withdrawing Money

For Prizes and Tropical Crush

How much money can I withdraw?

There is no upper limit! As long as you have at least $10 in your account, you can withdraw it all.

Can I withdraw just part of my balance?

No. You cannot adjust the amount that you can withdraw – you will always withdraw your entire balance at once.

What are the requirements to withdraw?

As well as $10 or more in either your Prizes or Tropical Crush account, you will need to:
  • Provide your full name, including surname (no nicknames or initials)
  • Use the Latin alphabet when filling in your details (no Cyrillic, Mandarin characters etc.)
  • Use an accurate email address (it can be different to the one you signed up with)
  • Have a PayPal account (it's free!)
  • Change your profile photo to be a real picture of yourself

How do I withdraw my balance?

Easy! Just make sure you’ve got a PayPal account and then follow these steps:
  1. 1.
    In the Prizes or Tropical Crush app, click withdraw
  2. 2.
    Enter your real first and last name (remember to use the Latin alphabet if you are from a country with a different alphabet) and make sure your profile photo is of you and not an avatar
  3. 3.
    Enter your real address, date of birth and place of birth
  4. 4.
    Provide us with your PayPal email address and the country where you pay tax
  5. 5.
    Read the text and confirm that everything is correct, then click submit
  6. 6.
    Wait 1-5 working days and the money will be deposited in your PayPal account
  7. 7.
    Buy yourself something nice!

What should I do if my money hasn't arrived yet?

It can take up to five working days for the money to arrive in your PayPal account. If, for some reason, it hasn't come, check that you followed all the steps in this guide and met the requirements. Return to the Withdraw Money section of the Prizes or Tropical Crush app to see if there has been any issue with processing your withdrawal. If you follow the steps in this guide, there should be no issues when you try again!